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VALENCIA KEY Help & Info

TERMS & CONDITIONS

ORDERS

Orders can also be placed online at www.valenciakey.com . Personalized orders will be confirmed by a sales representative. Please note that once an order has been placed, we are not able to modify or cancel your order. VALENCIA KEY reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by VALENCIA KEY.

 

FINE JEWELRY ORDERS:

All fine jewelry orders are custom cast and made to order. All orders do not go into production without full advance payment by the customer. Fine jewelry orders take approximately 4-5 weeks to produce and ship. Should you need your order before that time frame, it may be possible to rush your order for an additional fee. You can note your rush request in the comments section of the order. If this is possible, a sales representative will provide you with the additional cost and your credit card will be charged accordingly.

Please note that the images are for visual reference only. The actual product may vary slightly in shape, size, and color from what is pictured. The quantity of diamonds may vary also.

 

BRASS COLLECTION ORDERS:

Brass orders may ship immediately if the item is in stock. If the item is out of stock, orders can take up to 8 weeks. A sales representative will confirm the estimated time that you can expect to receive your order. Once we have shipped your order, you will receive an email with your tracking number. All orders are shipped as soon as they are complete. Orders placed during the holidays or when there is a high volume of orders can take longer than the allotted time frame. If this is the case, a sales representative will always notify the customer.

 

 

SHIPPING

VALENCIA KEY is not responsible for any lost packages, delayed delivery, or any other issues once your order leaves VALENCIA KEY. If your order is sent back to VALENCIA KEY by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order. VALENCIA KEY does not accept shipping accounts provided by the customer. Overnight and 2nd day shipping are available for an additional fee. Orders may not be shipped to P.O. Boxes or APO/FPO addresses. We ship internationally via FedEx for an additional fee. VALENCIA KEY is not responsible for the payment of any duties, taxes or other fees assessed to international shipments and VALENCIA KEY is not responsible for any delays or other issues that may arise when shipping internationally. Once your order has shipped, you will receive an email with your tracking number. All orders over $1,000 require a signature upon delivery. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery.

 

 

CORRECTION OF ERRORS AND INACCURACIES

We aim to present the most recent, most accurate and most reliable information on the website at all times. However, the information may contain typographical errors or inaccuracies and may not be complete or current. We, therefore, reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order).

In the event a catalog product is listed at an incorrect price due to typographical error or systems error, VALENCIA KEY Jewelry shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. VALENCIA KEY Jewelry shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

 

 

PAYMENT OPTIONS

We accept Visa, MasterCard and American Express. We do not accept Discover cards, checks or money orders. Full payment is due before any order is processed and produced.

 

RETURN AND EXCHANGE POLICY 

FINE JEWELRY:

All sales are final. 

 

BRASS & STAINLESS STEEL JEWELRY:

All sales are final. Brass & Stainless Steel collection jewelry may be exchanged for a store credit or for an alternate size within 7-10 days of receipt, subject to VALENCIA KEY’s sole assessment as to whether the jewelry is in the same condition that it was purchased. If you purchased a VALENCIA KEY piece of jewelry from an outside retailer and would like to exchange or return it, you must bring the piece to the original retailer where the item was purchased. We are not responsible for any jewelry not purchased directly from VALENCIA KEY. You are responsible for all shipping costs for exchanges.

 

BRASS JEWELRY:

Since our brass jewelry is plated, we are not able to repair any brass or stainless steel jewelry. However, we kindly ask that you bring any issue experienced within 14 days of purchase to our attention. Should there be a verified problem with your jewelry, we are happy to exchange this item or extend a store credit to you for the value of your piece. You are responsible for all shipping costs.

 

 

PRODUCT MAINTENANCE

Please refer to our JEWELRY CARE page to learn how to personally care for your VALENCIA KEY jewelry. 

 

 

PROMOTIONS

Any promotions offered by VALENCIA KEY will state the time frame in which they can be used, along with any other limitations or excluded products. VALENCIA KEY reserves the right to alter or cancel any promotion without notice. If a promotion is used incorrectly or being abused, VALENCIA KEY has the right to cancel these orders and ban the usage of any further promotional material by such user.

 

 

SITE IMAGERY

VALENCIA KEY provides images of each item on the Site and endeavors to show as much detail as possible. However, viewing images online has its disadvantages as the size and color of the images may vary across digital screens and mobile devices. Measurements of select pieces are provided to help visual size.

 

 

MODIFICATIONS TO SERVICE/TERMINATION

VALENCIA KEY reserves the right at any time to modify or discontinue the Service (or any part thereof). You agree that VALENCIA KEY shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service. You acknowledge that VALENCIA KEY reserves the right to deactivate accounts, cancel orders, and/or refuse to accept orders from users that violate the Terms or for such other reason as determined by VALENCIA KEY.

 

VALENCIA KEY PROPRIETARY RIGHTS:

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Service or the Site. You acknowledge that the Site and the Service contains copyrights, trademarks, service marks, or other intellectual property of VALENCIA KEY. Unless specifically stated otherwise, VALENCIA KEY owns the copyright to the Site, all images on the Site and on all jewelry designs as well as the rights in several trademarks. You agree not to infringe upon VALENCIA KEY’s intellectual property rights in any manner.

 

 

THIRD PARTY SITES:

Your dealings with advertisers or any links or third-party sites found on or through the Service are solely between you and such third-party. Because VALENCIA KEY has no control over such sites and resources, you acknowledge and agree that VALENCIA KEY is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, materials, advertising, products, promotions or any other activities or events. We suggest that you carefully read the applicable terms and privacy policies of any other site you may visit.

 

 

DISCLAIMER OF WARRANTIES:

YOU EXPRESSLY UNDERSTAND AND AGREE THAT: YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. VALENCIA KEY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. VALENCIA KEY MAKES NO WARRANTY THAT (i) THE SERVICE WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE SERVICE WILL BE ACCURATE OR RELIABLE, AND (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL ACCESSED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS. NO INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM VALENCIA KEY OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS.

LIMITATION OF LIABILITY:

YOU EXPRESSLY UNDERSTAND AND AGREE THAT VALENCIA KEY SHALL NOT BE LIABLE FOR ANY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF ANY FUNDS, TANGIBLE OR INTANGIBLE, LOSS OF PROFITS, GOODWILL, USE, DATA OR ANY OTHER LOSSES RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICE; (ii) THE USE OR PARTICIPATION IN ANY THIRD PARTY PRODUCT OR SERVICE OR OTHER SITES; (iii) STATEMENTS OR CONDUCT OF ANY THIRD PARTY YOU MAY ACCESS THROUGH THE SERVICE; OR (iv) ANY OTHER MATTER RELATING TO THE SERVICE.

 

Exclusions/Limitations:

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability so some of the above limitations may not apply to you.

 

INDEMNITY:

You agree to release, indemnify, defend, and to hold VALENCIA KEY and its subsidiaries, affiliates, officers, agents, or other partners, and employees, harmless from any claim or demand, including reasonable attorneys’ fees and costs regarding your breach of the Terms and/or any claim or demand made by any third party due to or arising out of your use of the Site or Service or your violation or alleged violation of any rights of another.

 

AGE POLICY:

VALENCIA KEY complies with the Children's Online Privacy Act. Our Site (and links that may be available through our Site), are not intended for persons under the age of eighteen (18). We do not knowingly collect information from such persons.

 

GENERAL INFORMATION:

The Terms constitute the entire agreement between you and VALENCIA KEY, superseding any other agreements or understandings between you and VALENCIA KEY. The Terms and the relationship between you and VALENCIA KEY shall be governed by the laws of the States of New York & PA and you agree to submit to the exclusive jurisdiction of the federal and state courts located in New York, New York and Philadelphia PA. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to your use of the Service or the Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.

For questions regarding these Terms, please email info@valenciakey.com. Please also review our Privacy Policy.